Our CODE_n SPACES Resident CODE2ORDER started out with developing a software for restaurants, now they’re deep into the hotel industry. Their product allows guests to access information related to their trip or make use of hotel amenities – all through their smartphones. We talked to Patrick Luik, one of the three founders, about the initial idea, the current status and how they ended up in our CODE_n SPACES.
Let’s start with the obvious: Can you explain, in layman’s terms and maybe with a couple of nice examples, what exactly you do?
Patrick Luik: Digital communication between hotels and guests currently only takes place before and after a guest’s visit, not during their stay. That’s why we’ve developed a service and marketing platform that bridges the gap between all three of these phases. The platform allows guests to access information related to their trip (guest maps, points of interest, etc.), or even make use of hotel amenities like room service, the hotel shop, feedback tools, and more – all through their smartphone, and without having to install a special app. Everyone wins with this solution, the hotel and the guest.
And who’s your solution for?
Patrick Luik: Our solution is aimed primarily at hotels that are looking to offer their guests better, more digital services. It doesn’t matter whether the hotel has 30 rooms or more than 15,000 rooms (chains, for example). Secondly, the solution is also for hotel guests.
What made you think of the idea? And what made you set up the company?
Patrick Luik: Our original idea was actually something entirely different. We initially developed a solution for the restaurant industry. After some time, we swapped tables for rooms and it unlocked a whole bunch of possibilities and ideas within the hotel industry, which we’re now also following up on closely and implementing. More…