Viewsy provides analytics for offline retailers by supplying insights about customer behavior patterns, such as customer loyalty and time spent in the shop. The British location analytics startup comes to solve a common problem faced by retailers: understanding customer behavior in physical space in order to manage businesses better.
The startup, founded in 2011, is rapidly growing and already counts clients like Vodafone and ABN AMRO bank. In today’s interview, we talk to Odera Ume-Ezeoke, founder and CEO of Viewsy, about how they use Big Data to help companies effectively manage physical environments.
The first thing we read on Viewsy website is: “Measure and Manage foot traffic like never before”. Could you briefly explain how it works?
We install discrete passive sensors in store to analyze visitor movements within and between the client’s stores. This data is anonymized and then securely transmitted to Viewsy’s analytics platform, which calculates store statistics on footfall, store visitor flow, and other key metrics. The resulting analysis and data is made accessible via the Viewsy dashboard and reporting suite.
Does this technology also benefit consumers?
Absolutely – our technology has a wide range of applications, including many that have a direct benefit to customers, such as improving store layouts to avoid overcrowding, reducing checkout queue wait times, understanding surge footfall to increase safety (such as in a large arena or football stadium), and enabling better positioning of customer service or security staff. We also offer retailers the ability to provide an option for customers to opt-in and receive special offers and discounts.
How do you think physical shops of the future will be?
When I visualize the retail store of the future, I see a cross between Amazon, Argos, and Apple – A wide open retail showroom space with a very human approach to product education and support, served by an enormous, wholly-automated stockroom that can fulfil purchases within a couple of minutes. In this vision, the relationship between customers and the brands has the same directness that we are starting to see develop with virtual shops, with customers able to use their smartphones to interact with areas of the physical store to leave feedback, receive product recommendations and offers, and conduct product research.